Stunna Brand accepts Visa, MasterCard, Discover and American Express. We do not currently accept PayPal.
Some orders may require manual verification before processing. If your order status says “Manual Verification Required,” then your order will be individually reviewed by our payment processing department. A few common scenarios that cause an order to require review are: the billing address and shipping address are different countries or the billing address was entered incorrectly multiple times.
We process these in the order in which they are received. Please allow up to 24 hours for this additional step during the week and a bit longer on the weekends. We appreciate your patience!
Orders placed on Monday-Friday will usually ship out the same day if placed before 3pm. Any orders placed on or after 3pm will usually ship the following day. Orders placed on Saturday or on Sunday will ship out on the following Monday.
Stunna Brand does not ship packages during any major U.S. holidays. All orders placed during holidays will be processed on the next available business day. Although we strive to maintain these guidelines, there are inevitably times that order volume, weather, and other unforeseen circumstances may prevent us from shipping your package on the exact day it might be expected.
For large orders totaling 1000mLs or more, please expect an extended turnaround time of 3 business days, dependent on the size of your order.
An order confirmation will be emailed to the address you have on file. If you have not received a confirmation by email within 15 minutes of placing your order, please check your junk folder in case of redirection by your email provider.
Also, please ensure you provide us with a valid email address void of misspellings. You can find and edit your email information in your account settings.
All items ship UPS Ground. Shipping upgrades are available at checkout. Please note that upgrading shipping does NOT change the processing time of your order. We will provide information via email when your order ships.
• Day-definite delivery in 1–5 business days (3–7 business days to and from Alaska and Hawaii) based on distance to destination
• Delivery by end of business day
• Available to every address in all 50 states (inbound-only service for certain remote locations in Alaska and Hawaii)
Stunna Brand does NOT guarantee transit times. Once your product leaves our warehouse, it becomes the responsibility of UPS.
*Please contact them directly if you have issues with your package in transit: 1-844-788-6621
Stunna Brand is proud to provide international shipping to our customers worldwide!
Please note that international buyers will assume all risk associated with their purchases. Buyers should be fully aware of their country’s laws regarding e-liquid/e-cigarette importation before making a purchase on Stunna Brand. We will not be held responsible for orders seized by customs or other law enforcement as Stunna Brand is unaware of the current laws and regulations outside of the United States.
International orders may be subject to import taxes and/or duty fees according to your location. These taxes will be the sole responsibility of the buyer.
For shipping, tracking numbers will be provided however not all shipments continue to track once they leave the United States. This capability is based on your local post carrier.